Last updated: December 2024
These Terms of Service govern your use of QC Tow Pro's emergency towing and roadside assistance services in Quezon City and surrounding areas.
By requesting towing or roadside assistance services from QC Tow Pro, you agree to be bound by these Terms of Service and all applicable laws and regulations governing emergency vehicle services in the Philippines. This agreement becomes effective immediately upon your acceptance of our services, whether through phone calls, online requests, or direct engagement with our field operators.
Our services are provided exclusively for emergency roadside assistance, vehicle towing, and related automotive support services throughout Quezon City and designated coverage areas in Metro Manila. These terms apply to all interactions with our company, including but not limited to emergency calls, service requests, payment transactions, and any follow-up communications or support.
If you do not agree with any part of these terms, you should not use our services and should seek alternative towing or roadside assistance providers. Continued use of our services after any modifications to these terms constitutes acceptance of the updated agreement.
QC Tow Pro provides emergency towing services, jump-start assistance, lockout services, tire changes, fuel delivery, and accident recovery within our designated service area covering all districts of Quezon City and selected areas of Metro Manila. Our services are available 24 hours a day, 7 days a week, including holidays and weekends, subject to weather conditions and operational constraints.
Service limitations include restrictions based on vehicle size, weight, and accessibility of the breakdown location. We reserve the right to decline service requests that pose safety risks to our operators or other road users, involve vehicles beyond our equipment capabilities, or require specialized equipment not available in our standard fleet.
Response times may vary depending on traffic conditions, weather, distance from the nearest available unit, and the complexity of the situation. While we strive to provide rapid response, we cannot guarantee specific arrival times and are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to severe weather, traffic accidents, or road closures.
Customers must provide accurate and complete information when requesting services, including the exact location of the disabled vehicle, nature of the problem, vehicle details, and valid contact information. You are responsible for ensuring that someone authorized to make decisions about the vehicle is present or available by phone when our operators arrive.
Payment for services is due upon completion unless alternative arrangements have been made in advance. Customers must have valid identification and proof of vehicle ownership or authorization to request services for the vehicle in question. You are responsible for removing all personal items from your vehicle before towing and for securing any valuable or sensitive materials.
Customers must cooperate with our operators and follow all safety instructions provided during service delivery. This includes staying in a safe location away from traffic, wearing appropriate safety gear if provided, and following directions related to vehicle positioning and towing procedures. Failure to comply with safety instructions may result in service suspension or termination.
Service pricing is based on current rate schedules available upon request and may vary depending on the type of service required, distance of towing, time of day, and complexity of the situation. Emergency services during holidays, weekends, or late-night hours may be subject to additional surcharges as outlined in our current pricing structure.
Payment is accepted in cash, major credit cards, and authorized electronic payment methods. All charges must be settled before release of the vehicle unless prior credit arrangements have been established. We reserve the right to require payment in advance for services in certain circumstances, including but not limited to long-distance towing or situations involving significant risk.
Disputed charges must be reported within 30 days of service completion with supporting documentation. We will investigate all legitimate disputes promptly and fairly. However, failure to pay undisputed charges may result in suspension of future services and collection actions in accordance with Philippines law.
QC Tow Pro maintains comprehensive commercial insurance coverage and takes all reasonable precautions to prevent damage to customer vehicles during towing and roadside assistance operations. Our operators are trained in proper vehicle handling techniques and use appropriate equipment designed to minimize the risk of damage during service delivery.
Customers must report any alleged damage immediately upon discovery and before leaving the service location. Damage claims must be supported by clear evidence that the damage occurred during our service and was not pre-existing. We are not responsible for damage to vehicles that are already compromised due to accidents, mechanical failures, or poor maintenance.
Our liability for vehicle damage is limited to the actual repair costs as determined by qualified automotive professionals, subject to our insurance policy limits and deductibles. We are not responsible for consequential damages, lost time, rental car expenses, or other indirect costs unless specifically agreed to in writing and covered by our insurance.
Customers are strongly advised to remove all personal property from vehicles before towing services begin. QC Tow Pro is not responsible for theft, loss, or damage to personal items left in vehicles during towing, storage, or transportation. This includes but is not limited to electronics, cash, jewelry, documents, tools, spare parts, and any other personal belongings.
If personal property must remain in the vehicle due to emergency circumstances, customers should document valuable items and notify our operators immediately. We will take reasonable precautions to secure vehicles during transportation and storage, but we cannot guarantee the security of personal property against theft, loss, or damage.
Any personal property left in vehicles towed to storage facilities must be retrieved within 30 days of service completion. After this period, unclaimed items may be disposed of in accordance with local regulations and storage facility policies. We are not responsible for storage fees or disposal costs associated with abandoned personal property.
Service requests may be modified or cancelled at any time before our operator arrives at the scene without charge. However, cancellation fees may apply if our operator has already been dispatched and is en route to your location. Cancellation fees are based on the distance traveled and time invested in responding to your service request.
We reserve the right to modify or terminate services due to safety concerns, equipment limitations, legal restrictions, or other operational constraints. In such cases, we will provide reasonable notice and, where possible, suggest alternative solutions or refer you to appropriate service providers who may be better equipped to handle your specific situation.
Weather-related service suspensions may occur during severe storms, flooding, or other dangerous conditions that pose unacceptable risks to our operators or customers. We will resume normal operations as soon as conditions permit safe service delivery and will prioritize emergency calls based on urgency and safety considerations.
All services are provided in accordance with Philippines transportation laws, Department of Transportation and Communications regulations, and local ordinances governing towing and roadside assistance operations. Our company maintains all required licenses, permits, and certifications necessary to operate as a professional towing service in Quezon City and Metro Manila.
Customers must comply with all applicable laws and regulations during service delivery, including traffic laws, safety regulations, and any requirements imposed by law enforcement or traffic authorities who may be present at the scene. Failure to comply with legal requirements may result in service termination and additional legal consequences.
We cooperate fully with law enforcement agencies and traffic authorities as required by law and may be obligated to provide information or assistance related to accident investigations, traffic violations, or other legal matters. Customer privacy is protected to the extent permitted by law, but legal obligations take precedence over confidentiality concerns.
QC Tow Pro's total liability for any claims arising from our services is limited to the amount paid for the specific service that gave rise to the claim, regardless of the theory of liability. We are not liable for indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, business interruption, or personal inconvenience.
Customers agree to indemnify and hold harmless QC Tow Pro, its employees, and agents from any claims, damages, or expenses arising from the customer's breach of these terms, violation of applicable laws, or actions that result in injury to persons or damage to property during service delivery.
These limitations of liability apply to the maximum extent permitted by Philippines law and do not affect any statutory rights that cannot be excluded or limited. In jurisdictions where certain limitations may not be enforceable, our liability is limited to the greatest extent permitted by applicable law.
Any disputes arising from these terms or our services shall be resolved through good faith negotiation between the parties. If direct negotiation fails to resolve the dispute within 30 days, the matter may be submitted to mediation through a mutually agreed upon mediator or mediation service in Quezon City.
These terms are governed by the laws of the Republic of the Philippines, and any legal proceedings must be conducted in the appropriate courts of Quezon City. Both parties consent to the exclusive jurisdiction of these courts for any matters that cannot be resolved through negotiation or mediation.
Class action lawsuits and jury trials are waived to the extent permitted by law. Each party agrees to pursue claims individually rather than as part of any class or representative action. This provision does not limit your right to seek relief from appropriate regulatory authorities or consumer protection agencies.
All intellectual property rights in our service methods, business processes, training materials, and proprietary technologies remain the exclusive property of QC Tow Pro. Customers may not copy, reproduce, or distribute any of our proprietary information or use our trade names, trademarks, or service marks without written permission.
Customer information collected during service delivery is treated as confidential and is used only for service provision, billing, and operational purposes as outlined in our Privacy Policy. We do not share customer information with third parties except as necessary to complete services or as required by law.
Both parties agree to maintain the confidentiality of any sensitive information disclosed during the course of service delivery. This includes business information, personal details, and any circumstances surrounding emergency situations that may be of a sensitive or private nature.
QC Tow Pro is not liable for delays or failures in service delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather conditions, civil unrest, government actions, labor disputes, equipment failures, or other acts of God or force majeure events.
During force majeure events, we will make reasonable efforts to continue providing services to the extent safely possible and will prioritize emergency calls based on urgency and available resources. Service resumption will occur as soon as conditions permit safe operations.
Extended service interruptions due to force majeure events may result in temporary suspension of service guarantees or modifications to response time commitments. Customers will be notified of any significant service disruptions through available communication channels.
These Terms of Service may be updated periodically to reflect changes in our services, legal requirements, or business practices. Significant changes will be communicated through our website, direct customer communications, or other appropriate notification methods. Continued use of our services after notification of changes constitutes acceptance of the modified terms.
Service offerings, coverage areas, and operational procedures may change over time to improve efficiency, safety, or customer satisfaction. We reserve the right to modify our services, add new offerings, or discontinue certain services with appropriate notice to affected customers.
Price changes and rate adjustments will be implemented with reasonable advance notice, typically 30 days for regular customers or as market conditions require for emergency services. Current pricing information is available upon request and through our customer service representatives.
Customer Service: QC Tow Pro Service Team
Email: service@creamylop.com
Phone: +63 917 845 2769
Address: 456 Quezon Avenue, Quezon City, Metro Manila 1104, Philippines
For questions about these Terms of Service, disputes, or service-related concerns, please contact us using the information above. We are committed to addressing your concerns promptly and professionally.