Last updated: December 2024
This Refund Policy outlines the terms and conditions for refunds related to QC Tow Pro's towing and roadside assistance services in Quezon City, Philippines.
QC Tow Pro is committed to providing fair and transparent refund policies for our emergency towing and roadside assistance services. Due to the nature of emergency services, most charges are non-refundable once services have been initiated. However, we recognize that certain circumstances may warrant refund consideration based on service quality, delivery issues, or other legitimate concerns.
All refund requests must be submitted in writing within 30 days of service completion, accompanied by relevant documentation and a detailed explanation of the circumstances warranting refund consideration. Refund decisions are made on a case-by-case basis and are subject to investigation and verification of claims.
Partial refunds may be considered in situations where services were only partially completed due to circumstances within our control. Full refunds are rare and typically limited to situations where no meaningful service was provided due to our failure to meet basic service commitments.
Refunds may be considered when QC Tow Pro fails to provide agreed-upon services due to equipment failure, operator error, or other circumstances within our control that prevent service completion. This includes situations where our equipment proves inadequate for the specific towing or recovery requirements after service has been initiated.
Service quality issues that may warrant refund consideration include significant damage to customer vehicles caused by our negligent operations, failure to follow proper towing procedures, or other actions that result in measurable harm to customer property. All such claims must be substantiated with appropriate documentation and evidence.
Billing errors, duplicate charges, or incorrect application of rates may result in refunds or billing adjustments. Customers are encouraged to review all charges carefully and report any discrepancies promptly to facilitate quick resolution of billing issues.
Services that have been successfully completed according to industry standards and customer agreements are generally not eligible for refunds, even if the customer is dissatisfied with the outcome or decides they no longer need the service after completion. This includes situations where customers change their minds about destination locations or service options after towing has begun.
Delays in service delivery caused by factors beyond our control, including severe weather, traffic conditions, road closures, or emergency situations requiring priority response, do not qualify for refunds. Response time estimates are provided in good faith but cannot be guaranteed due to the unpredictable nature of emergency services.
Charges for services that were cancelled after our operators were dispatched but before reaching the customer location may not be refundable if significant time and resources were expended in response to the service request. Cancellation fees may apply based on the distance traveled and time invested.
All refund requests must be submitted through our customer service department using our official refund request form or written communication that includes customer contact information, service date and details, receipt or invoice numbers, and a detailed explanation of the grounds for the refund request. Incomplete requests may be delayed or denied.
Supporting documentation is required for all refund claims and may include photographs of vehicle damage, repair estimates, receipts for alternative services, correspondence with insurance companies, or other relevant evidence. The quality and completeness of documentation significantly impacts the speed and outcome of refund reviews.
Refund investigations typically require 15-30 business days for completion, depending on the complexity of the situation and the need for additional information or verification. Customers will be notified of the investigation status and any additional information requirements during the review process.
Approved refunds are processed using the same payment method used for the original transaction whenever possible. Credit card refunds typically appear on customer statements within 5-10 business days after processing, depending on the customer's financial institution and credit card processing policies.
Cash payments that qualify for refunds may be issued as company checks or electronic transfers, requiring additional verification and processing time. Alternative payment arrangements may be necessary in cases where the original payment method is no longer available or valid.
Partial refunds may be issued when some aspects of service were completed satisfactorily while others warrant adjustment. The refund amount will be calculated based on the portion of services that did not meet acceptable standards or were not delivered as agreed.
QC Tow Pro maintains specific performance and quality standards for all services, and significant deviations from these standards may warrant refund consideration. These standards include proper vehicle handling procedures, appropriate equipment usage, professional operator conduct, and adherence to safety protocols throughout service delivery.
Customer satisfaction surveys and feedback are important components of our quality assurance process. Consistently poor service ratings or specific documented service failures may result in refund consideration even if the technical aspects of service were completed satisfactorily.
Training issues, equipment malfunctions, or operational failures that result in substandard service delivery are taken seriously and may result in refunds, service credits, or other appropriate remedies depending on the severity and impact of the service failure.
Refunds for services provided by third-party vendors recommended or coordinated by QC Tow Pro are subject to the refund policies of those individual service providers. We cannot guarantee refunds for services provided by auto repair shops, storage facilities, or other vendors that may be involved in resolving customer vehicle emergencies.
While we strive to recommend reliable service providers, we cannot control the quality or outcomes of third-party services. Customers should address refund requests for third-party services directly with those providers and review their individual refund policies before engaging their services.
In cases where third-party service failures are directly related to our recommendations or coordination efforts, we may consider appropriate remedies on a case-by-case basis, but such considerations do not constitute guarantees or obligations to provide refunds for third-party services.
Customers who plan to seek reimbursement from insurance companies for towing and roadside assistance services should verify coverage details with their insurers before requesting services. Insurance reimbursement arrangements do not affect our refund policies, and customers remain responsible for all charges regardless of insurance coverage outcomes.
Disputes between customers and their insurance companies regarding coverage or reimbursement amounts are not grounds for refunds from QC Tow Pro. We provide necessary documentation to support insurance claims but cannot guarantee insurance company decisions or reimbursement amounts.
Pre-authorization requirements or coverage limitations imposed by insurance companies do not obligate us to provide refunds if services are completed as requested. Customers should understand their insurance coverage before requesting services to avoid unexpected out-of-pocket expenses.
Customers who disagree with initial refund decisions may request review by senior management or submit additional documentation that supports their refund claim. Appeal requests must be submitted within 15 days of receiving the initial refund decision and should include new information or evidence not previously considered.
The appeal process includes independent review of the original service circumstances, refund investigation findings, and any new information provided by the customer. Appeal reviews are conducted by senior staff members who were not involved in the original refund decision.
Final refund decisions are made after all available information has been considered and documented. Customers who remain unsatisfied after the appeal process may pursue resolution through appropriate consumer protection agencies or other legal remedies as permitted by Philippines law.
Services provided under promotional offers, discounted rates, or special pricing arrangements may have modified refund terms that differ from standard refund policies. Promotional terms and conditions should be reviewed carefully as they may include specific refund limitations or exclusions.
Refunds for discounted services are typically calculated based on the actual amount paid rather than the standard service rate. Promotional discounts and special offers cannot be transferred to other services or converted to cash refunds in most circumstances.
Package deals, bundled services, or volume discounts may have specific refund terms that apply to the entire package rather than individual service components. Partial completion of bundled services may result in adjusted pricing rather than full refunds.
All refund requests are subject to fraud prevention measures and verification procedures to protect against fraudulent claims. This may include verification of service records, customer identity confirmation, and investigation of unusual or suspicious refund patterns.
Refund processing may be delayed if additional verification is required or if claims appear inconsistent with service records or industry standards. Customers may be asked to provide additional documentation or clarification during the verification process.
False or fraudulent refund claims may result in denial of current and future refund requests and could lead to suspension of service privileges. We reserve the right to pursue legal remedies for fraudulent refund claims as permitted by applicable law.
This refund policy may be updated periodically to reflect changes in our business practices, legal requirements, or industry standards. Significant changes will be communicated through our website and other appropriate notification methods, with effective dates clearly indicated.
Refund requests for services provided before policy changes are governed by the refund policy in effect at the time of service delivery. Policy modifications do not apply retroactively unless specifically stated and legally required.
Customers are encouraged to review our refund policy periodically to stay informed about current terms and conditions. Continued use of our services after policy modifications indicates acceptance of updated refund terms.
Refund Department: QC Tow Pro Customer Service
Email: refunds@creamylop.com
Phone: +63 917 845 2769
Address: 456 Quezon Avenue, Quezon City, Metro Manila 1104, Philippines
For refund requests, questions about this policy, or assistance with the refund process, please contact us using the information above. We are committed to handling all refund matters fairly and promptly.