Last updated: December 2024
This Privacy Policy describes how QC Tow Pro collects, uses, and protects your personal information when you use our tow truck and roadside assistance services.
We collect various types of information to provide and improve our emergency towing and roadside assistance services in Quezon City and surrounding areas. Personal information includes your full name, phone number, email address, and location details that you provide when requesting emergency services. We also collect vehicle information such as make, model, year, and license plate number to ensure proper service delivery and documentation.
Location data is particularly important for our services as we need to dispatch the nearest available tow truck to your exact location. This information is collected through GPS coordinates, address information you provide, or landmark descriptions. We may also collect service history information to improve our response times and service quality for repeat customers.
Technical information such as IP addresses, browser type, device information, and website usage patterns may be collected automatically when you visit our website or use our online services. This information helps us maintain and improve our digital platforms and ensure website security.
Your personal information is primarily used to provide emergency towing and roadside assistance services throughout Quezon City and Metro Manila. We use contact information to communicate with you during service requests, provide status updates, and coordinate with our dispatch team and field operators. Location information is essential for dispatching the appropriate tow truck and ensuring our operators can reach you quickly and safely.
We use service history information to improve our response times, understand service patterns in different areas of Quezon City, and enhance the overall quality of our emergency assistance services. This data helps us optimize our fleet positioning and resource allocation to better serve our customers throughout the city.
Communication records may be maintained for quality assurance purposes, training our staff, and resolving any service-related issues or disputes. We may also use your information to send important service notifications, safety updates, or information about new services that may be relevant to your needs as a driver in the Philippines.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted service partners who assist in providing our towing and roadside assistance services. This includes affiliated towing companies, auto repair shops, and insurance companies when necessary to complete your service request or process insurance claims.
Emergency responders, traffic authorities, or law enforcement officials may receive relevant information when required by law or when necessary to ensure public safety during accident recovery or emergency situations. We only share the minimum amount of information necessary to fulfill these requirements and protect public safety on Philippines roadways.
Legal compliance may require us to disclose personal information in response to lawful requests from government authorities, court orders, or legal proceedings. We will notify you of such requests when legally permitted to do so and will challenge overly broad or inappropriate requests to protect your privacy rights under Philippines law.
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems use industry-standard encryption protocols for data transmission and storage, ensuring that sensitive information such as contact details and location data remain secure throughout our service delivery process.
Access to personal information is strictly limited to authorized personnel who require this information to perform their job functions in providing towing and roadside assistance services. All staff members receive regular training on data protection practices and privacy requirements under Philippines law and international standards.
Regular security audits and updates are conducted to ensure our data protection measures remain effective against evolving security threats. We maintain backup systems and disaster recovery procedures to protect against data loss while ensuring business continuity for emergency services that our customers depend on throughout Quezon City.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements in the Philippines. Service records are typically maintained for a period of five years to support warranty claims, insurance purposes, and regulatory compliance requirements for licensed towing operators.
Contact information and basic service history may be retained to facilitate future service requests and improve our emergency response capabilities. However, you may request the deletion of your personal information at any time, subject to our legal obligations to maintain certain records for tax, insurance, and regulatory purposes.
When personal information is no longer needed, it is securely deleted or anonymized to prevent unauthorized access or misuse. Our data retention policies are regularly reviewed and updated to ensure compliance with current privacy laws and best practices in the towing and emergency services industry.
Under Philippines data protection laws, you have several important rights regarding your personal information. You have the right to access the personal information we hold about you, including service records, contact details, and any other data collected during our provision of towing and roadside assistance services. You may request this information at any time by contacting our privacy officer.
You have the right to correct or update any inaccurate or incomplete personal information in our records. This is particularly important for contact information and vehicle details to ensure we can provide effective emergency services when needed. You also have the right to request the deletion of your personal information, subject to our legal obligations to maintain certain records.
You may object to the processing of your personal information for certain purposes or request that we restrict how we use your data. However, please note that some restrictions may limit our ability to provide emergency towing services effectively. You also have the right to data portability, allowing you to receive your personal information in a structured, commonly used format.
Our website uses cookies and similar technologies to enhance your browsing experience and improve our online services. Essential cookies are necessary for basic website functionality, including security features and navigation. These cookies do not store personally identifiable information but are required for the website to function properly.
Analytics cookies help us understand how visitors use our website, which pages are most popular, and how we can improve the user experience for people seeking emergency towing services in Quezon City. This information is collected in aggregate form and does not identify individual users unless you voluntarily provide personal information through our contact forms.
You can control cookie settings through your browser preferences, but please note that disabling certain cookies may affect the functionality of our website and your ability to access some features. Our cookie policy provides detailed information about the types of cookies we use and how to manage your preferences.
Our website may contain links to third-party websites, services, or resources that are not operated by QC Tow Pro. These may include insurance companies, auto repair shops, or other automotive service providers in the Quezon City area. We are not responsible for the privacy practices or content of these external websites and encourage you to review their privacy policies before providing any personal information.
We may use third-party services to enhance our operations, such as mapping services for location identification, communication platforms for customer service, or payment processing services. These service providers are contractually bound to protect your personal information and use it only for the specific purposes we have authorized.
Social media plugins or sharing buttons on our website may allow third-party social networks to track your browsing behavior across websites. These features are provided for your convenience, but you should review the privacy policies of these social media platforms to understand how they handle your information.
Our towing and roadside assistance services are not directed to children under the age of 18, and we do not knowingly collect personal information from minors. If you are under 18 years of age, please do not provide personal information through our website or services without the consent and supervision of a parent or legal guardian.
If we become aware that we have inadvertently collected personal information from a child under 18 without proper parental consent, we will take immediate steps to delete such information from our records. Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can address the situation appropriately.
In emergency situations where a minor may need towing or roadside assistance, we will work with parents, guardians, or appropriate authorities to ensure the safety and well-being of the child while handling any necessary personal information in accordance with applicable laws and this privacy policy.
As a locally operated towing service in Quezon City, Philippines, we primarily store and process your personal information within the Philippines. However, some of our technology service providers or communication platforms may operate servers or facilities in other countries, which could result in the transfer of your data outside the Philippines.
When international data transfers are necessary, we ensure that appropriate safeguards are in place to protect your personal information in accordance with Philippines privacy laws and international standards. These safeguards may include contractual protections, adequacy decisions, or other legally recognized transfer mechanisms.
We remain responsible for the protection of your personal information even when it is processed by service providers in other countries. We regularly review our international service providers to ensure they maintain adequate data protection standards and comply with our privacy requirements.
In the event that QC Tow Pro is involved in a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of that transaction. We will provide notice of any such transfer and any choices you may have regarding your personal information through our website and direct communication where possible.
Any successor organization will be bound by the commitments made in this privacy policy unless you consent to a different privacy policy. We will ensure that the same level of privacy protection continues to apply to your personal information even if ownership or control of our business changes.
In the unlikely event that we cease operations, we will take reasonable steps to ensure that your personal information is either securely deleted or transferred to another qualified towing service provider that agrees to honor the privacy commitments made in this policy.
We may update this privacy policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. When we make significant changes to this policy, we will notify you through prominent notices on our website and, where appropriate, through direct communication using the contact information you have provided.
We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and protect your personal information. The "Last Updated" date at the beginning of this policy indicates when the most recent changes were made, and continued use of our services after any modifications indicates your acceptance of the updated policy.
If you disagree with any changes to this privacy policy, you may discontinue using our services or contact us to discuss your concerns. However, please note that some changes may be required to comply with legal obligations or to maintain the security and effectiveness of our emergency towing services.
Privacy Officer: QC Tow Pro Privacy Team
Email: privacy@creamylop.com
Phone: +63 917 845 2769
Address: 456 Quezon Avenue, Quezon City, Metro Manila 1104, Philippines
For any questions, concerns, or requests regarding this privacy policy or the handling of your personal information, please contact us using the information above. We are committed to addressing your privacy concerns promptly and effectively.