Last updated: December 2024
This disclaimer outlines important limitations and clarifications regarding QC Tow Pro's towing and roadside assistance services in Quezon City, Philippines.
QC Tow Pro provides emergency towing and roadside assistance services to the best of our ability within operational and safety constraints. However, we cannot guarantee service availability in all circumstances, locations, or weather conditions. Service delivery may be affected by factors including but not limited to severe weather, traffic conditions, road accessibility, equipment availability, and safety considerations.
Our services are subject to the capabilities and limitations of our equipment, the training and experience of our operators, and the specific circumstances of each emergency situation. We reserve the right to decline service requests that exceed our operational capabilities or pose unacceptable safety risks to our personnel, customers, or the general public.
Response times provided are estimates based on typical conditions and cannot be guaranteed. Actual response times may vary significantly due to traffic conditions, distance, weather, and the availability of appropriate equipment. We are not responsible for any consequences arising from delays in service delivery.
While QC Tow Pro takes reasonable precautions to prevent damage during towing and roadside assistance operations, we cannot guarantee that damage will not occur. Some vehicles, particularly those that are severely damaged, improperly maintained, or have pre-existing mechanical issues, may be at higher risk of sustaining additional damage during towing or recovery operations.
We are not responsible for damage to vehicles that occurs as a result of pre-existing conditions, poor maintenance, modifications, or structural weaknesses that were not apparent during initial assessment. Our liability is limited to damage directly caused by our negligent actions and is subject to the terms of our insurance coverage.
Customers are advised to remove all personal property from vehicles before towing commences. We disclaim all responsibility for theft, loss, or damage to personal property left in vehicles during towing, transportation, or storage. This includes but is not limited to electronics, cash, documents, tools, and any other personal belongings.
Roadside emergencies and towing operations involve inherent risks and safety hazards. Customers acknowledge these risks and agree to follow all safety instructions provided by our operators. Failure to comply with safety guidelines may result in increased risk of injury or property damage and may relieve QC Tow Pro of liability for resulting consequences.
We cannot control or predict the actions of other motorists, weather conditions, or other external factors that may affect the safety of roadside operations. Customers participate in our services at their own risk and are encouraged to take appropriate personal safety precautions during service delivery.
Emergency situations involving accidents, hazardous materials, or unstable vehicles may require specialized equipment or expertise beyond our standard capabilities. In such cases, we may need to coordinate with other emergency services or specialized recovery companies to ensure safe resolution of the situation.
The information provided on our website, in marketing materials, and through customer communications is intended for general informational purposes only. While we strive to maintain accurate and up-to-date information, we cannot guarantee the completeness, accuracy, or reliability of all content at all times.
Service descriptions, pricing information, and coverage areas are subject to change without notice. Actual services may vary from descriptions due to equipment availability, operational constraints, or specific circumstances of each service request. Customers should confirm service details and pricing at the time of service request.
Any advice, recommendations, or information provided by our staff is based on general experience and should not be considered professional automotive, legal, or financial advice. Customers are encouraged to consult with qualified professionals for specific technical, legal, or financial guidance related to their vehicles or situations.
QC Tow Pro may recommend or coordinate services with third-party providers including auto repair shops, parts suppliers, storage facilities, or other automotive service companies. These recommendations are provided as a convenience to customers and do not constitute endorsements or guarantees of quality, reliability, or performance.
We are not responsible for the quality, timeliness, or outcomes of services provided by third-party vendors. Customers enter into separate contractual relationships with these providers and should evaluate their services independently. Any disputes with third-party providers must be resolved directly between the customer and the provider.
Insurance claims, warranty issues, and manufacturer recalls are matters between customers and their respective insurance companies, vehicle manufacturers, or warranty providers. While we may assist with documentation or coordination as a courtesy, we make no representations regarding coverage or claim outcomes.
Our services are provided in accordance with applicable Philippines transportation laws and regulations. However, customers remain responsible for ensuring their own compliance with all applicable laws, including vehicle registration, insurance requirements, traffic laws, and any special permits or authorizations that may be required.
We cannot provide legal advice regarding traffic violations, insurance claims, accident liability, or other legal matters that may arise in connection with vehicle emergencies. Customers are advised to consult with qualified legal professionals for guidance on legal issues related to their specific situations.
Law enforcement agencies, traffic authorities, and other government officials may impose requirements or restrictions that affect our ability to provide services in certain circumstances. We cooperate fully with lawful authorities but cannot control or predict government actions that may impact service delivery.
Our dispatch and communication systems rely on telecommunications networks, GPS technology, and other electronic systems that may experience occasional outages, interference, or technical difficulties. We cannot guarantee uninterrupted availability of these systems and are not responsible for service delays or disruptions caused by technology failures.
GPS coordinates and location services may not always provide precise positioning, particularly in areas with poor signal coverage or GPS interference. Customers should be prepared to provide additional location information or landmarks to assist our operators in finding the correct location.
Electronic payment systems, mobile applications, and website functionality may be subject to technical issues, security concerns, or maintenance downtime. Alternative communication and payment methods should be considered for critical emergency situations.
Severe weather conditions including but not limited to typhoons, heavy rains, flooding, high winds, or dangerous road conditions may require suspension or modification of services for safety reasons. We prioritize the safety of our operators and customers over service delivery schedules and may delay or cancel services when conditions pose unacceptable risks.
Environmental factors such as traffic congestion, road construction, accident scenes, or special events may significantly impact response times and service delivery methods. We cannot control these external factors and adjust our operations accordingly to maintain safety and efficiency.
Customers stranded in severe weather should prioritize personal safety and seek appropriate shelter while waiting for assistance. We will resume normal operations as soon as conditions permit safe service delivery and will prioritize emergency situations based on urgency and safety considerations.
Our towing equipment has specific weight, size, and operational limitations that may preclude service for certain types of vehicles or situations. Heavy commercial vehicles, oversized vehicles, or vehicles in particularly difficult locations may require specialized equipment or techniques that are not part of our standard service offerings.
Mechanical failures of our equipment, while rare, may occasionally result in service delays or the need to dispatch alternative equipment. We maintain our fleet to high standards but cannot guarantee against mechanical issues that may affect service delivery timing or methods.
Some vehicle recovery situations may require multiple attempts, specialized techniques, or coordination with other service providers to achieve safe and successful completion. Complex recovery operations may take significantly longer than standard towing services and may involve additional costs.
While QC Tow Pro maintains comprehensive commercial insurance coverage, our liability is limited to the terms and limits of our insurance policies. Coverage may not extend to all types of damages or losses, and customers should verify their own insurance coverage for comprehensive protection.
We recommend that customers maintain appropriate auto insurance coverage including comprehensive and collision coverage that may provide protection for their vehicles during towing operations. Our insurance is intended to supplement, not replace, proper customer insurance coverage.
Financial responsibility for services rendered remains with the customer regardless of insurance coverage or reimbursement arrangements. Customers should confirm coverage details with their insurance providers before requesting services to avoid unexpected out-of-pocket expenses.
QC Tow Pro provides services on an "as is" basis without warranties of any kind, express or implied. We disclaim all warranties including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. No oral or written information or advice given by our employees or representatives shall create any warranty.
We do not warrant that our services will meet customer expectations, achieve specific outcomes, or be free from interruptions or delays. The emergency nature of towing services means that outcomes may vary significantly based on circumstances beyond our control.
All service commitments, response time estimates, and performance expectations are provided as goals rather than guarantees. Customers acknowledge that emergency services involve inherent uncertainties and variables that may affect service delivery and outcomes.
Questions about this disclaimer, service limitations, or liability concerns should be directed to our customer service team. We are committed to providing clear information about our services and limitations to help customers make informed decisions about their emergency service needs.
For immediate emergency assistance, contact our 24/7 emergency hotline. For non-emergency questions about services, policies, or billing matters, please use our regular customer service contact information during business hours.
This disclaimer is subject to change and should be reviewed periodically for updates. Continued use of our services indicates acceptance of any modifications to this disclaimer that may be implemented from time to time.