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Cookie Policy

Last updated: December 2024

This Cookie Policy explains how QC Tow Pro uses cookies and similar tracking technologies on our website to enhance your browsing experience and improve our emergency towing services.

1. What Are Cookies and How We Use Them

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit our website. These files contain information that helps our website remember your preferences, improve functionality, and provide a better user experience when you return to our site seeking emergency towing or roadside assistance information.

QC Tow Pro uses cookies to enhance website performance, remember your preferences, analyze website traffic patterns, and provide personalized content related to our towing and roadside assistance services in Quezon City. Cookies also help us understand how visitors interact with our website so we can improve our online services.

Most cookies we use are automatically deleted when you close your browser (session cookies), while others remain on your device for a specified period to remember your preferences during future visits (persistent cookies). We use both types to provide optimal website functionality and user experience.

2. Types of Cookies We Use

Essential cookies are necessary for basic website functionality and cannot be disabled without affecting your ability to use our website effectively. These cookies enable core features such as security, navigation, and access to important information about our emergency towing services. They do not store personally identifiable information.

Performance and analytics cookies help us understand how visitors use our website by collecting information about page visits, traffic sources, and user behavior patterns. This data is used in aggregate form to improve website performance, identify popular content, and optimize our online presence for customers seeking emergency vehicle services.

Functional cookies remember your preferences and choices to provide a more personalized experience during future visits. These may include language preferences, location settings, or form information that helps streamline your experience when requesting emergency towing services through our website.

3. Detailed Cookie Information

4. Third-Party Cookies and Services

Our website may include third-party services that use their own cookies to provide enhanced functionality or analytics. These services include Google Analytics for website traffic analysis, Google Fonts for typography, and Font Awesome for icons. Each third-party service has its own privacy and cookie policies that govern their data collection practices.

Social media platforms may place cookies if our website includes social sharing buttons or embedded content from platforms like Facebook or Twitter. These cookies are controlled by the respective social media companies and are subject to their privacy policies and cookie management tools.

We regularly review third-party services to ensure they meet our privacy and security standards. However, we cannot control the cookie practices of third-party services and recommend reviewing their individual privacy policies for detailed information about their data collection and cookie usage.

5. Cookie Consent and Management

When you first visit our website, you will see a cookie banner that explains our use of cookies and provides options to accept or decline non-essential cookies. Your choice is remembered for future visits, and you can change your preferences at any time through your browser settings or by contacting our customer service team.

Accepting cookies helps us provide the best possible user experience and enables all website features to function properly. Declining non-essential cookies may limit some website functionality but will not prevent you from accessing important information about our emergency towing services or contacting us for assistance.

You can withdraw your consent for non-essential cookies at any time by clearing your browser cookies or adjusting your browser settings. This action will remove existing cookies and prevent new ones from being stored, though essential cookies required for basic website functionality will remain.

6. Browser Cookie Controls

Most web browsers allow you to control cookie settings through their privacy or security settings. You can typically choose to block all cookies, allow only first-party cookies, or receive notifications before cookies are stored. However, blocking all cookies may affect website functionality and your ability to access certain features.

Popular browsers provide different methods for managing cookies. Chrome users can access cookie settings through Settings > Privacy and Security > Cookies and other site data. Firefox users can find options under Settings > Privacy & Security. Safari users should look in Preferences > Privacy. Each browser offers detailed help documentation for cookie management.

Mobile browsers also provide cookie control options, though the specific settings location may vary by device and browser version. We recommend consulting your browser's help documentation for detailed instructions on managing cookies on mobile devices.

7. Cookie Data Security and Protection

Cookies used by QC Tow Pro are designed with security in mind and do not store sensitive personal information such as passwords, credit card numbers, or detailed personal data. The information stored in cookies is limited to technical data needed for website functionality and user experience enhancement.

We implement appropriate security measures to protect cookie data from unauthorized access, alteration, or disclosure. This includes using secure transmission protocols and following industry best practices for data protection. Cookies are encrypted when they contain any information that could be considered sensitive.

Regular security audits and updates ensure that our cookie implementation remains secure and compliant with current data protection standards. Any security vulnerabilities discovered are addressed promptly to maintain the integrity of our cookie system and protect user privacy.

8. Analytics and Performance Cookies

We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and how we can improve the user experience for people seeking emergency towing services in Quezon City. This information helps us optimize our website content and structure to better serve our customers' needs.

Performance cookies collect information about website loading times, error messages, and technical issues that may affect user experience. This data helps us identify and resolve technical problems quickly to ensure our website remains accessible when customers need emergency assistance information.

Analytics data is collected in aggregate form and does not identify individual users unless they voluntarily provide personal information through contact forms or service requests. We use this data solely for website improvement purposes and do not share it with third parties for marketing purposes.

9. Cookie Policy Updates and Changes

This Cookie Policy may be updated periodically to reflect changes in our cookie usage, new technologies, or regulatory requirements. Significant changes will be communicated through our website, and the "Last Updated" date at the beginning of this policy will reflect when changes were made.

New types of cookies or changes to existing cookie purposes will be disclosed in updated versions of this policy. We encourage users to review this policy periodically to stay informed about our cookie practices and any changes that may affect their browsing experience or privacy preferences.

Continued use of our website after policy updates indicates acceptance of the modified cookie practices. Users who disagree with changes can adjust their browser settings to block cookies or contact us to discuss their concerns about our cookie usage.

10. Legal Compliance and Regulatory Requirements

Our cookie practices comply with applicable data protection laws including the Philippines Data Privacy Act and international standards for cookie usage and consent. We implement cookie practices that respect user privacy while enabling essential website functionality for our emergency services.

We maintain records of cookie consent and usage patterns as required by applicable regulations and make this information available to users upon request. Our cookie implementation follows industry best practices for transparency, user control, and data minimization.

Regular compliance reviews ensure that our cookie practices remain current with evolving legal requirements and privacy standards. We work with legal and privacy professionals to address any compliance issues and implement necessary changes to maintain regulatory compliance.

11. Impact of Cookie Settings on Website Functionality

Essential cookies are required for basic website functionality including security features, navigation, and access to emergency contact information. Disabling these cookies will significantly impact your ability to use our website effectively and may prevent access to important emergency service information.

Analytics cookies help us improve website performance and user experience but are not essential for basic functionality. Disabling these cookies will not affect your ability to access emergency service information or contact our team, but may limit our ability to optimize the website based on user behavior patterns.

Functional cookies enhance user experience by remembering preferences and settings but are not required for core website operations. Disabling these cookies may require you to re-enter preferences during each visit but will not prevent access to essential emergency service information.

12. Contact Information for Cookie Questions

Questions about our cookie practices, consent management, or this Cookie Policy should be directed to our privacy team. We respond promptly to cookie-related inquiries and provide assistance with managing cookie preferences or understanding how cookies affect your browsing experience.

Technical support for cookie-related website issues is available through our customer service team. We can provide guidance on browser cookie settings, troubleshoot cookie-related functionality problems, and assist with privacy preference management.

Feedback about our cookie practices is welcomed and considered for future policy updates and website improvements. We are committed to maintaining transparent and user-friendly cookie practices that support both website functionality and user privacy preferences.

Cookie Policy Contact Information

Privacy Officer: QC Tow Pro Privacy Team

Email: privacy@creamylop.com

Phone: +63 917 845 2769

Address: 456 Quezon Avenue, Quezon City, Metro Manila 1104, Philippines

For questions about cookies, privacy settings, or this Cookie Policy, please contact us using the information above. We are committed to providing clear information about our cookie practices and assisting with privacy preferences.