Last updated: December 2024
QC Tow Pro is committed to ensuring digital accessibility and providing inclusive emergency towing services for all customers, including those with disabilities.
QC Tow Pro is dedicated to making our emergency towing and roadside assistance services accessible to all customers, including individuals with disabilities. We recognize that accessibility is an ongoing commitment that requires continuous improvement and adaptation to meet the diverse needs of our community in Quezon City and Metro Manila.
Our accessibility efforts encompass both our digital presence and our physical service delivery methods. We strive to ensure that customers with various types of disabilities can access our services, communicate with our team, and receive the emergency assistance they need without unnecessary barriers or discrimination.
This commitment extends to our website design, communication methods, service delivery procedures, and staff training programs. We regularly review and update our accessibility practices to incorporate best practices and comply with applicable accessibility standards and regulations.
Our website is designed to meet or exceed Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards to ensure compatibility with assistive technologies and provide a positive user experience for visitors with disabilities. We implement proper heading structures, alternative text for images, keyboard navigation support, and sufficient color contrast ratios throughout our site.
Screen reader compatibility is a priority in our web development process, with proper semantic markup, descriptive link text, and logical content organization to support navigation for users who rely on assistive technologies. Form elements include appropriate labels and instructions to facilitate completion by users with various disabilities.
We regularly test our website with various assistive technologies and conduct accessibility audits to identify and address potential barriers. User feedback about accessibility issues is welcomed and addressed promptly to ensure continuous improvement of our digital accessibility.
QC Tow Pro provides multiple communication channels to accommodate customers with different communication needs and preferences. Our 24/7 emergency hotline is staffed by trained operators who can assist customers with speech difficulties and provide patient, clear communication during emergency situations.
Text-based communication options include email support and online contact forms for customers who prefer written communication or have hearing impairments. We respond to text-based inquiries promptly and provide detailed written instructions and service information when requested.
For customers who are deaf or hard of hearing, we can coordinate with relay services and provide written confirmation of service details, locations, and timing. Our staff is trained to communicate clearly and patiently with customers who may need additional time or alternative communication methods.
Our field operators receive training on providing respectful and appropriate assistance to customers with disabilities during emergency towing and roadside assistance situations. This includes understanding various types of disabilities, communication best practices, and safety considerations for customers with mobility, vision, or hearing impairments.
We make reasonable accommodations for customers with mobility impairments who may need additional assistance during service delivery. Our operators can provide extra support for vehicle evacuation, personal item retrieval, or coordination with caregivers or family members as needed during emergency situations.
Service vehicles are equipped with additional lighting and safety equipment to assist customers with vision impairments, and our operators are trained to provide clear verbal descriptions of service procedures and surroundings when helpful for customer safety and understanding.
Our website is tested for compatibility with common screen reading software, voice recognition programs, and keyboard-only navigation. We use standard web technologies and follow established coding practices to ensure broad compatibility with assistive technologies used by customers with disabilities.
Mobile device accessibility is an important consideration, with responsive design that maintains accessibility features across different screen sizes and input methods. Our mobile website supports zoom functionality and maintains proper contrast ratios for users with vision impairments.
We provide alternative formats for important documents and service information upon request, including large print versions, electronic text files, or audio descriptions for customers who cannot access standard printed materials.
All QC Tow Pro employees receive disability awareness training that covers appropriate terminology, respectful interaction techniques, and practical assistance methods for serving customers with various types of disabilities. This training is updated regularly to reflect current best practices and legal requirements.
Our dispatch and customer service teams are specifically trained on effective communication strategies for assisting customers with hearing, speech, or cognitive impairments during emergency situations. This includes patience, clear speaking, written follow-up confirmation, and coordination with assistive services when needed.
Field operators receive training on physical assistance techniques, safety considerations for customers with mobility impairments, and procedures for accommodating service animals or mobility equipment during towing and roadside assistance operations.
While emergency towing services primarily occur at roadside locations that we cannot control, our operators are trained to assess and address accessibility challenges that may arise during service delivery. This includes ensuring safe pathways for customers with mobility impairments and coordinating with emergency services when specialized accessibility assistance is needed.
Our service vehicles carry additional safety equipment and lighting to improve visibility and safety for customers with vision impairments during roadside assistance operations. Operators can provide physical guidance and support as appropriate and safe in emergency situations.
For customers who use wheelchairs or mobility devices, our operators can assist with safe evacuation from disabled vehicles and ensure that mobility equipment is properly secured during towing operations. We coordinate with family members or caregivers when additional assistance is needed.
QC Tow Pro welcomes service animals and recognizes their important role in providing independence and assistance to customers with disabilities. Our staff is trained to understand service animal regulations and to provide appropriate accommodations during emergency service situations.
Service animals are permitted in our service vehicles when necessary for customer safety and comfort during towing operations. Our operators ensure that service animals are safely secured and comfortable during transportation and understand the importance of not interfering with working service animals.
We do not charge additional fees for accommodating service animals and make reasonable adjustments to our standard procedures when necessary to ensure the safety and well-being of both customers and their service animals during emergency situations.
Customer feedback about accessibility barriers or improvement suggestions is actively encouraged and carefully reviewed by our management team. We maintain accessible channels for submitting feedback and respond promptly to accessibility concerns with concrete action plans and timelines for improvement.
Regular accessibility assessments are conducted to identify potential barriers and opportunities for improvement in both our digital platforms and service delivery methods. These assessments include input from disability advocacy organizations and accessibility experts.
We participate in disability awareness events and community initiatives to better understand the needs of customers with disabilities and to demonstrate our commitment to inclusive service delivery throughout the Quezon City community.
QC Tow Pro is committed to compliance with applicable disability rights laws and accessibility standards, including the Magna Carta for Persons with Disability in the Philippines and other relevant legislation protecting the rights of individuals with disabilities.
Our accessibility policies and procedures are regularly reviewed to ensure ongoing compliance with legal requirements and industry best practices. We work with legal and accessibility consultants to address compliance issues and implement necessary improvements promptly.
We respect the rights of customers with disabilities to equal access to our services and do not discriminate based on disability status. Any accessibility barriers are addressed as priority issues with immediate attention from appropriate management personnel.
Special procedures are in place to ensure that customers with disabilities receive appropriate priority and accommodation during emergency situations. Our dispatch system flags accessibility needs and ensures that properly trained operators and appropriate equipment are assigned to accessibility-related service calls.
Emergency communication protocols include provisions for customers who may have difficulty using standard phone systems, with alternative contact methods and extended response times when needed to ensure comprehensive communication about service details and safety information.
Coordination with other emergency services, healthcare providers, or disability support organizations is provided when necessary to ensure customer safety and appropriate care during complex emergency situations involving customers with disabilities.
We maintain relationships with local disability advocacy organizations and accessibility resource centers in Quezon City to better serve customers with disabilities and stay informed about community needs and best practices in accessibility service delivery.
Information about accessibility features and accommodations is available in multiple formats and is prominently featured on our website and in customer communications. Customers can request specific accessibility information before needing emergency services to facilitate smoother service delivery.
Our customer service team maintains current information about accessible transportation options, disability support services, and community resources that may be helpful to customers with disabilities during emergency situations.
Accessibility Coordinator: QC Tow Pro Customer Relations
Email: accessibility@creamylop.com
Phone: +63 917 845 2769
Address: 456 Quezon Avenue, Quezon City, Metro Manila 1104, Philippines
For accessibility assistance, accommodation requests, or feedback about accessibility barriers, please contact us using the information above. We are committed to addressing accessibility concerns promptly and effectively.